Delete your account

1. Delete it from the app

Open CARDREF and go to Settings → Delete Account. The screen shows exactly what will be removed for your account, including the number of cards and records involved, before anything happens. You then type DELETE and enter your password to confirm.

Deletion is immediate and cannot be undone. There is no grace period and no way for us to restore the data afterwards.

2. What gets removed depends on whether you own a shop

CARDREF accounts can own a shop or simply belong to someone else’s, and deletion behaves differently in each case.

• If you are the shop’s primary owner: your account and the entire shop are deleted. That means every inventory, every card, all sales and trade records, receipts, labels, saved grading results, scan history, locations, promo slides, and every team membership belonging to that shop. Anyone else on your team loses access at the same time, and they are not asked first, so the confirmation screen tells you how many people that is.
• If you are a team member or co-owner: only your own account and your membership are deleted. The shop, its inventory, and its records are untouched, and the remaining owners keep working as before.

3. Export anything you need first

Sales and trade records are business records. If you own the shop, deleting your account destroys them permanently, and we have no way to return them to you later. Export what you need from the app before you delete, particularly anything you rely on for bookkeeping or tax.

4. Printed labels stop working

The QR codes on labels you have already printed point at your shop’s public pages. After deletion those pages no longer exist, so scanning an old label shows a page-not-found rather than a card. The printed stickers themselves are unaffected and can be replaced or removed at your convenience.

5. If you cannot sign in

If you have lost access to your account and cannot use the in-app flow, email support@cardref.com from the address on the account and ask us to delete it. We will verify that you own the account before acting, which may mean asking you something only the account holder would know, and we complete verified requests within 30 days.

We will not act on a deletion request we cannot verify. That is deliberate: the same request from someone else would destroy your shop.

6. Backups

Deletion removes your data from the live service immediately. Our database also keeps encrypted point-in-time backups for 7 days on a rolling basis, so a copy can persist in those backups until it rotates out. Backups are not used to serve the app and are not searchable by us for ordinary purposes; they exist so the service can be recovered from a failure.

7. What is not deleted

• Records belonging to a shop you did not own. If you were a member of someone else’s shop, the sales and receipts recorded there are that shop’s business records and stay with it.
• Aggregate market data, where you opted in to share it. It contains no personal information and cannot be traced back to you or your shop.

For the fuller picture of what CARDREF stores and why, see our Privacy Policy. Anything unclear, ask us at support@cardref.com.